Shipping And Delivery

Below is the average delivery time for all our packages:

- Once an order is placed, we need 1 - 3 working days to process the order. On weekdays this takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer.

- Once your order is processed, it will be shipped and delivery takes on average 5 - 25 working days.

We aim to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or comments, please do not hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.

Placing an order
The ordering process at Wilson Auckland is as simple as possible. First go to the product page and add the desired product to your shopping cart. To do so, click on the black ‘Add to cart’ button.

Here it is important to check that you have selected the right variants. If everything is in order, click on the ‘Proceed to checkout’ box. On the information page, you need to enter the correct address details. Make sure all the information is correct. Once these details have been entered correctly, you can click on the ‘Continue shipping’ button.

On the ‘Shipping’ page, you will have the opportunity to check the address details you have entered. It should also be noted that every shipment is shipped completely free of charge. As a token of appreciation for our customers, we always pay the shipping and delivery costs. You can now proceed by clicking on the ‘Proceed to payment’ box.

Under payment options, you have a choice of payment methods. At wilson-auckland.com all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

- Klarna (delayed payment)
- Credit card (AMEX, Mastercard, Maestro, Visa) - Paypal account
- EPS
- Immediately

Once you have selected the right payment method, click on the ‘Complete order’ box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have problems with your order, you can always contact us.

Shipping costs

We pay the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

Shipping your order
Have you found the perfect look or accessory on our website? Then of course you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as soon as possible.

False address/shipping information

If you provide us with the wrong address, we are not liable for any missing shipments. Please ensure that you provide the correct address.

To ensure that we can charge fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online shops, we are very busy and delays may occur due to the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as soon as possible.

To ensure your order is dispatched today, please contact us via e-mail. Our service team will be happy to advise you on the right solution.